Returns & Refunds Policy – Suha Boutique
Thank you for shopping at Suha Boutique! We hope you love your new purchase, but if for any reason you are not satisfied, we’re here to help. Please read our returns and refunds policy carefully before returning any items.
Return Policy:
Timeframe: You have 14 days from the date of delivery to return your items.
Customer Responsibility for Return Shipping: The customer is responsible for covering the cost of return shipping. Please ensure that the item is returned in its original, unused condition.
Contact Us Before Returning: To initiate a return, please contact us via email at returns@suhaboutique.co.uk. We will then provide you with a return postage address.
Refunds:
Eligibility for Refund: Refunds will only be processed if the item is returned within 7 days of delivery, and it is in its original, unworn, and undamaged condition.
Exclusions: We do not offer refunds for items that have been:
Damaged, worn, or altered.
Ripped or damaged while trying the item on.
Free delivery orders: If the item was purchased with free shipping, the cost of shipping will be deducted from the refund.
Faulty Items:
Reporting Faults: If you receive a faulty item, you must notify us within 24 hours of receiving the delivery. Please email us at returns@suhaboutique.co.uk with clear pictures of the faulty item, and we will guide you on the next steps.
Inspection: We carefully check every item before dispatch to ensure the quality of your purchase. In the unlikely event that you receive a faulty item, we will offer a replacement or full refund, including return postage costs.
Non-Returnable Items:
Items that have been worn, washed, or damaged (including items ripped during trying on) are not eligible for return or refund.
For hygiene reasons, lingerie, swimwear, and accessories cannot be returned or exchanged.
How to Return an Item:
Contact us within 14 days of receiving your order to initiate the return process.
We will email you the return postage address.
Pack the item securely in its original packaging.
Ship it back to us. Please keep proof of postage.
Once we receive your return and verify its condition, we will process your refund within 7 days.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.